Return & Refund Policy

We will handle any return or exchange request if you're not content with your purchase as long as you let us know within 30 days of receiving the item. After thirty days, no requests will be fulfilled. It is important that you get in touch with us by email ([email protected]) as soon as possible.

Conditions for Return and Exchange

• Requires return in original packaging.
• Returned items without permission won't be accepted.
• Items must be returned within 30 days after you receive them.
• Every item needs to be in its original packing, undamaged or unopened, with all tags, and in the same condition as when it was sent. Additionally, you will require the purchase receipt or other proof of purchase.
• Customers must utilize a delivery method that provides tracking information when returning or exchanging merchandise.

Costs

• For International returns, your return charge will be deducted from your refund. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items don't make it back to us, you'll need to open a dispute with the carrier. You may be liable for import and pay a custom duty charge for orders over the customs threshold.

General Return Process

• Start a comeback: For further information, send us an email at [email protected] provide images and/or videos of the merchandise along with your order number. Within three business days, a member of our customer service team will assess if your return request is eligible.
• Return the item: Should your return be approved, we will provide you with the return address and details on where to mail your parcel. (Note: Unauthorized returns of merchandise will not be allowed). We will not be liable for lost returns or exchanges, so we advise you to send your return or exchange using a shipping method that includes a signature and tracking information.
• Return or exchange: We will examine the item within three to five working days after receiving your return or exchange, at which point we will either offer a replacement for the exchange or give a refund.

Non-returnable items:

• Damage/Lost caused by customers is non-refundable.
• On sale items are non-refundable.

Exchanges

Orders cannot be swapped online at this time. Returning the original product for a refund requires you to buy the replacement item separately.

Refunds

We will email you to let you know that we have received your returned item after it has been received and processed. Additionally, you will receive notification from us on whether to approve or deny your refund.

Within two to three days, if you are accepted, your refund will be processed and a credit will be automatically applied to your Paypal payment method.

Policies

• For all returns, it is advised that you utilize a traceable delivery option to make sure your package gets back to us securely. Any loss or damage to packages that are returned to us is not our responsibility.
• Within 30 days of receiving your order's final package, you may return any products (with the exception of final sale/clearance items, free gifts, swimwear, underwear, panties, and accessories). Note: After completing the online return request form, you must email us a photo of the issue or defect.
• Return shipments need to be approved. Refund requests that are not approved by customer service will not be processed. You are not permitted to return the item(s) to the address listed on the package you received. The processing of your return will be impacted by the fact that it is not our return address.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can’t be canceled once the parcel is shipped out.

Please get in touch with our customer support team if you have any questions regarding our return policy or procedures. We will be pleased to offer you guidance and assistance.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	Test Company
Company Address:	Test Company Address (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help